Terms & Conditions of Sale
Effective: January 2026
1. Custom Orders & Deposits
Most pieces are hand-crafted to order. A non-refundable 30% deposit is required to begin production.
Remaining balance is due upon delivery or collection.
2. Cancellations & Returns
Cancellations: Full refund available within 24 hours of purchase. After this window, the 30% deposit is non-refundable as production begins.
Returns: We do not accept returns for change of mind. If an item arrives damaged, please document it immediately and contact us.
3. Shipping & Logistics
International: Shipped from Madagascar. Timelines range from 7–21 business days. Import duties and local taxes are the customer's responsibility.
Local: Collection on-site or delivery (from 3,000 Ar). Free delivery for purchases over 100,000 Ar.
Export & Bulk Shipping
- International sea freight available for orders over 100 kg.
- Samples can be shipped via air freight at the customer's expense.
- Delivery timelines depend on destination and customs procedures.
- All shipping and handling fees are calculated based on weight and destination.
Custom orders may vary by 1–2 weeks. Occasional power cuts in Madagascar may cause slight delays.
4. Natural Variations
Natural stone is a unique product of the earth. Variations in color, veining, and texture are inherent. No two pieces are identical.
